foodpanda România en București

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comentarios 5

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  miss nightwhore

  :: 12 April 2018 22:24:09

  serviciul de livrare este jalnic. Desi am platit in avans pe net, nu mi-a ajuns pe motiv ca trebuia sa confirm si telefonic.Primesc un mail prin care mi se spune acest lucru dupa 2 ore de asteptat.

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  Diana Trascu

  :: 05 April 2018 23:08:45

  Dupa 70 de minute de la plasarea comenzii pentru Mc Donalds, 10 minute in stand by in telefon la suport si incercari nereusite de a intra in contact pe sectiunea de chat - nefunctionabila - am primit in final raspunnsul ca a fost anulata comanda mea. Am vazut ca trece mai bine de o ora si ca in sistem comanda imi aparea ca nefiind preluata de catre restaurant. Degeaba am incercat sa aflu ce se intampla si sa sesizez situatia ca sa ajunga comanda la mine - nu am avut cu cine vorbi. Intr-un final, cand mi-a raspuns un operator la telefon - era prea tarziu. Restaurantul era inchis si nici nu voiau sa preia comanda de la un alt Drive In - desi s-ar fi gasit si alte restaurante MC Donalds de unde sa preia comanda mea.

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  Alistar Anca

  :: 01 April 2018 17:23:56

  Timpul de livrare nu este cel comunicat, operatorii din call center te mint de cateva ori ca livratorul preia chiar atunci comanda, iar vina este aruncata catre "cei care se ocupa cu livrarea", asa ca nici Foodpanda si nici restaurantul nu isi asuma responsabilitatea.

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  Claudiu Mardale

  :: 23 March 2018 19:24:25

  O stea, pentru ca nu este posibila acordarea de ZERO stele Desi pe site, timpul de livrare era estimat la 45 de minute, dupa inregistrarea comenzii si plata acesteia online, timpul de livrare estimat a fost brusc reevaluat la 2 ore. Mentionez ca furnizorul este la Piata Romana iar livrarea trebuia efectuata in aceeasi localitate (Bucuresti), in zona bulevardului Unirii. Am anulat comanada iar pentru restituirea platii acesteia a fost necesar sa iau legatura cu banca mea, pentru ca cei de la foodpanda sustineau ca ei au operat restituirea iar eventualele intarzieri in ceea ce priveste deblocarea sumei aferente platii, sunt exclusiv din cauza bancii mele... In ceea ce priveste livrarile, in luna noiembrie a anului trecut, au reusit sa intarzie mai mult de 90 de minute, peste termenul pe care si-l acordasera ei...

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  David Peia

  :: 09 February 2018 18:37:28

  I ordered twice through Food Panda, from two burger places. Service and delivery have MAJOR issues. The first time I tried to modify an order and mentioned it in my "address details", because apparently that is the only place on their website you can leave any kind of special instructions. The delivery time at first showed 60 minutes, but after checking it again after 10-15 minutes, it suddenly went up to 95 minutes!!! So I waited a long time for the order to be delivered with a hungry belly. And they FORGOT to make modifications to my order. Second time I ordered I finally found the contact info for the website, made modifications to my order, very fast and precise. However when the food got here, it was absolutely horrendous. Burger and fries were soggy and mixed in with each other, the bottom bread bun was literally sticking to my fingers as if it had been dipped in soup, sauce was all over the place. Absolutely disgusting. I feel bad for the restaurants, because I can tell the food could be tasty, but long delivery times and atrocious service is dragging them down. I mean, if you're going to charge extra for delivery, at least do your freaking job properly!! NEVER order fries with your order, and check the food before the delivery guy leaves and feed it to him if it's a soggy mess. Or better yet, just go to the restaurants, Food Panda not worth your time or money. Disgusting...